Ordering & support

Contractor accounts

Apply for a business account. MDY reviews applications before granting contractor pricing and ordering access. Approved companies can have multiple authorized purchasers, with shared company order history.

Order requests & quotes

Add products and quantities to your cart, then review and submit your order request. No online payment is collected. MDY confirms availability, taxes, delivery and final terms before fulfillment.

Your order request PDF is available after checkout and saved in your company’s order history. Products without a listed price can be included for a quote.

Stock & special orders

Approved customers see “In stock” or “Special order.” You may request more than the quantity currently available. MDY confirms fulfillment and lead time with you; an order request does not reserve inventory.

Confirm the selling unit, package quantity and required accessories before placing your request.

Pickup & shipping

Choose pickup from MDY Fort Lauderdale, pickup from MDY Hialeah, or shipping to any of the 50 U.S. states at checkout.

Free shipping on orders of $500 or more. MDY confirms shipping arrangements and any applicable charges for other orders before fulfillment.

Both locations are open Monday–Friday, 8:00 AM–5:00 PM Eastern Time.

Returns

MDY offers a two-week return policy for products in new condition. Contact the MDY team with your order number and the items you wish to return for instructions.

Warranty support

Warranty coverage ranges from 1 to 3 years, depending on the product. Contact MDY with the exact SKU or model to confirm the coverage and terms for your item.

A general warranty range does not establish the warranty for a specific product.